Customer # - Account #
 Address1
 Address2
 Balance
 Due Date
 Account Status  Online Payment ID
Account #
Select the search type
 
  • Site
  • Web
Search
FIRST TIME USER INFORMATION/REGISTRATION Minimize


How do I sign up for My CWA?

It’s easy! Simply click on the "Login" button located at the bottom right hand portion of your screen. Click the word "Register " under the user name and password. Complete the registration page to set up your personal account. Your registration will be processed immediately, and a verification code for your initial login will be emailed to you. Your Virtual Customer Service Agent will be available with your first login.

What information do I need?

You will need to enter your account number and your customer number. Please enter all numbers, including the leading zeros. Your account number and customer number can be found on your water bill.

CWA Account Number - consists of 11 numbers including leading zeros.
CWA Customer Number - consists of 10 numbers including leading zeros

 

How do I register when my name is the second name on the account?
You may register under the second name on the account. However, the account may be registered only once. Both you and the primary account holder can access the account by entering the Username and Password created during registration.

What can I use as my Username?
Your Username can be anything you want. We do not require any specific combination of letters, numbers or special characters. You will use this Username every time you login to My CWA.

What is a Display Name?
The Display Name is a field required for internal purposes. We do not require any specific combination of letters, numbers or special characters. You may use your Username if you choose.

What can I use as my Password? Do you require a combination of letters and numbers?
Your password must be at least 7 characters long, but it can be anything you want. We do not require any specific combination of letters, numbers or special characters. The password is case sensitive.

Where is my Verification Code?
A Verification Code is necessary for your initial login to My CWA. When you successfully register your account, a Verification Code will be sent to your email address. If you do not see this email in your Inbox, please check your Junk Email folder. Your Internet Service Provider or Email Provider may have automatically flagged the email as Junk. If you did not receive the email, you may have mistyped your email address during registration. Please call our Customer Service Department, Monday through Friday between 8:00 AM and 7:00 PM at (610) 876-8181. A Customer Service Representative will provide your Verification Code.

I can’t log in/ my password doesn’t work.
Your password is case sensitive. Please be sure to type the password using upper and lower case characters as needed.

How do I change my password?
You can change your password any time by clicking on Change Profile and then Manage Password.

What if I forget my password?
You may request a password reminder by selecting “Forgot your password” on the login page. Enter your username, then click on Send Password. Your password reminder will be sent to your email address saved in My CWA.



Login